Estimates
- We understand there are often financial concerns related to the care of a pet. For this reason, we provide an estimate prior to all procedures or tests.
- VMS collects a deposit when the estimate is presented. The balance is due at the time of discharge from the hospital.
- We also offer Care Credit as other payment options. Visit http://www.carecredit.com/ to determine if you pre-qualify.
- Please feel free to call for a current invoice at any time during open hours of operation.
Visits
- If your pet is hospitalized, we encourage visitation.
- VMS visitation hours are between 12 pm and 3 pm.
- Please call ahead so we can arrange a time for the visit.
- For visits after 5 pm, or on the weekend, contact the Animal Emergency Hospital of North Texas, 817-410-CARE (2273). The emergency clinic recommends evening visits after 6 pm.
Personal Items
- We encourage you take all personal belongings home, including collars, blankets, bedding, leashes, carriers, toys and other personal items.
Phone Calls
- We generally return phone calls within 24 – 48 hours during the work week, depending on urgency.
- If your pet requires immediate care and you are unable to reach a doctor at Veterinary Medicine Specialists, please contact your primary care veterinarian directly.
- The Animal Emergency Hospital of North Texas is open 24 hours a day, 7 days a week if your pet needs emergency care.
Prescription Refills
- It is best to call 1 week in advance for a refill request.
- Prescription refills require a minimum of 24 hours.
Case Summary
- We send a complete case summary to your primary care veterinarian following your pet’s stay with us. This will include any diagnostics performed, treatment recommendations and follow-up protocol.
Discharge
- All discharges are scheduled and should occur during VMS hours of operation. Otherwise, please inquire about after-hour discharge options. Please call to schedule a discharge or visit. No unscheduled arrivals or visits please.
Other Onsite Clinics
- AEHNT and DVSC cannot give test results or medical recommendations for patients of VMS D/FW.